Privacy policy

Privacy policy

Effective Date: 14 September 2023

1. Introduction

Murchison River Swags (www.murchisonriverswags.com) owned by Gabrielle & John Andrews, respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.murchisonriverswags.com or interact with our services.

2. Information We Collect

- Personal Information: We may collect personal information such as your name, email address, payment method and other contact details when you provide them voluntarily, e.g., when you contact us via email or make a payment.

- Website Usage Information: We collect data on your interactions with our website, including your IP address, browser type, pages visited, and other anonymous usage data through cookies and similar technologies.

3. How We Use Your Information

We may use your information for the following purposes:

- To respond to your inquiries and communicate with you.

- To improve our website, services, and customer experience.

- To send you relevant information, updates, and promotional materials with your consent.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers and partners who assist us in delivering our services.

5. GDPR Compliance (Applicable to EU Residents)

If you are an EU resident, the following additional information applies to you:

  • Legal Basis for Processing: We process your personal data based on your consent, contractual necessity, and legitimate interests as described in Sections 2 and 3 of this Privacy Policy.

  • Data Transfer: Your data may be transferred to and stored on servers located outside the EU. By using our services, you consent to this transfer.

  • Data Rights: Under the GDPR, you have specific rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights or for inquiries, please contact us at info@murchisonriverswags.com.au

  • Data Protection Officer: Gabrielle & John Andrews serve as the Data Protection Officers responsible for ensuring GDPR compliance. You can contact them at the provided email address.

  • Complaints: If you believe that your data protection rights under the GDPR have been violated, you have the right to lodge a complaint with a supervisory authority.

6. E-commerce Data Collection and Usage

  • Order Information: We collect and process personal information, including your name, shipping address, billing address, payment information, and contact details, for the purpose of processing and delivering your orders.

  • Payment Processing: We use trusted payment processors to securely handle your payment information. Your payment details are encrypted and protected in accordance with industry standards.

7. Account Registration

  • Account Creation: When you create an account on our website, we collect and store your login credentials and associated personal information to provide you with a personalised and convenient shopping experience.

8. Cookies and Tracking Technologies

  • Cookies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

9. Shipping and Fulfillment

  • Shipping Partners: We share your shipping address and contact information with our trusted shipping partners to deliver your orders efficiently.

10. Customer Communications

Marketing Communications: With your consent, we may send you marketing communications about our products, promotions, and updates. You can opt out of these communications at any time.

11. Data Retention

Order Data: We retain your order information for a reasonable period to facilitate order tracking, returns, and customer support.

12. Security Measures

Security Protocols: We implement robust security measures to protect your personal and financial data during online transactions.

13. Third-Party Services

Third-Party Services: Our website may include links to third-party websites or services. Please note that their privacy practices may differ from ours, and we are not responsible for their policies or actions.

14. Consent and Choices

  • Consent: By using our e-commerce services, you consent to the data practices outlined in this Privacy Policy.

15. Contact Information