Refund policy

Returns & Repairs

In our 40 years of operation, we have only ever had a small handful of customers needing repairs—a couple of snapped buckles and damaged zips (from wearing on a jerry can on the back of a ute!).

We have so much confidence in our workmanship and the quality of the materials we use that over the years when customers enquired if we offer a warranty, we have said that if anything ever goes wrong, just bring it back to us and we will fix it—free of charge!

Even though we do source the best available products, things will eventually wear out, (a foam mattress, for example, won’t last a lifetime). If you have a Murchison River Swags product that needs to be repaired, please get in touch and let us know.

 

10-Year Warranty

So, now with the age of the internet, the word is out about our swags and bags and we are now sending our goods all around the world, we offer a 10-year Warranty. That means we will correct any defect in our product resulting from faulty materials or workmanship either by repairing or replacing the product unless damage is caused by treatment or usage not considered normal wear and tear, excluding freight.

Now hear this, Joel (from our yarns and reviews page) using your 15-year old swag under your tyres to get yourself out of a bog, is not normal wear and tear. Luckily, no damage was done to your swag. How tough is that!?